In this session Louise Kelso and Victoria Anderson discuss:

  • Current trends in complaints against professional service providers and best practice
  • The impact of COVID-19 and mitigating additional risks
  • Health & Safety for office workers. A summary of the applicable health and safety law and risks arising from COVID-19
  • Dealing with formal complaints or claims and addressing reputational issues

Delivering Professional Services during COVID-19


Victoria Anderson

Senior Associate