Authorisation

Brodies LLP ("Brodies") is a limited liability partnership (incorporation no: SO300334) incorporated under the Limited Liability Partnership Act 2000 and having its registered office at Capital Square, 58 Morrison Street, Edinburgh EH3 8BP, Scotland, UK. We are regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (650996).

Brodies LLP's lawyers are subject to regulation by the relevant regulatory body in their place of admission. Further information on the firm’s lawyers and their country of qualification can be found below:

Downloads
Brodies LLP Professional Qualifications Report(323.42 KB)

Complaints handling policy

If you are unhappy or concerned about any aspect of our service or conduct, and you would like to make a complaint, you should contact  the partner responsible for the work or your relationship partner. If you would prefer you can also refer your complaint to our Client Relations Partner and Complaints Team by completing our online complaint form.

Brodies complaint form

Instructions and guidance on how to complete the form are noted on the complaint form.

Once you submit your complaint you will receive an email confirming that your complaint has been received. Please check your email junk folders and spam filters.

If you are unable to complete a complaint form online you can write to us at:

Client Relations Partner

Brodies LLP

58 Morrison Street

Edinburgh, EH3 8BP

Please note that it may take longer to receive and respond to complaints received by post.

To assist us in investigating your complaint please provide full details of your complaint including, where possible, the person(s) complained about, the nature of your complaint and any documents which you consider relevant to your complaint.

We aim to provide you with a substantive response to your complaint within 28 days of receipt of your complaint. If your complaint is sent outside of usual working hours the 28-day period will start from the next working day. If we are unable to respond within 28 days we will advise you of this as soon as possible and advise of when you can expect to receive a substantive response.

If you are still dissatisfied, you may be entitled to refer the complaint to a relevant regulator. You can ask us which regulator you should complain to but, in general, if your complaint:

  • Is about a Scottish matter, or the behaviour or conduct of a solicitor registered in Scotland, you may complain to the Scottish Legal Complaints Commission (SLCC). You can contact the SLCC in writing at Scottish Legal Complaints Commission, Capital Building, 12-13 St Andrew Square, Edinburgh, EH2 2AF; by telephone on 0131 201 2130; or by email at enquiries@scottishlegalcomplaints.org.uk. See www.scottishlegalcomplaints.org.uk for more information. The Scottish Legal Complaints Commission operates strict time limits for accepting complaints which, broadly speaking, require complaints to be made within three years of the service ending or the conduct occurring. The SLCC will disregard any time it considers that the complainer was excusably unaware of their concerns. Further details can be obtained by contacting the SLCC.
  • Is about an English or Welsh matter (including work involving an English court), or a lawyer registered in England and Wales, you may be entitled to complain to the Legal Ombudsman. You can contact the Legal Ombudsman in writing at Legal Ombudsman, PO Box 6167, Slough SL1 0EH; by telephone on 0300 555 0333; or by email at enquiries@legalombudsman.org.uk. See www.legalombudsman.org.uk for more information, including details about eligibility to complain. The Legal Ombudsman operates time limits for accepting complaints. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. Further details can be obtained by contacting the Legal Ombudsman.
  • Is about the behaviour or conduct of Brodies LLP or a solicitor regulated by the Solicitors Regulation Authority in England, you may complain to that body. See www.sra.org.uk/consumers/problems/report-solicitor and also www.sra.org.uk/consumers/problems.page for more information.

If you have not received confirmation within 24 hours, please email clientrelations@brodies.com and a member of the team will confirm whether your complaint form has been received. Please do not re-submit your complaint form unless directed to do so by the complaints team.

We recognise that Alternative Dispute Resolution Regulations have implemented ADR/EDR Directive 2013/11/EU to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have however chosen not to adopt an ADR process.