Brodies LLP ("Brodies") is a limited liability partnership (incorporation no: SO300334) incorporated under the Limited Liability Partnership Act 2000 and having its registered office at Capital Square, 58 Morrison Street, Edinburgh EH3 8BP, Scotland, UK. We are regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (650996).
Brodies LLP's lawyers are subject to regulation by the relevant regulatory body in their place of admission. Further information on the firm’s lawyers and their country of qualification can be found below:
Brodies Middle East LLP is a limited liability partnership (incorporation no: SO307625) incorporated in Scotland under the Limited Liability Partnership Act 2000 and having its registered office at Capital Square, 58 Morrison Street, Edinburgh EH3 8BP, United Kingdom. Brodies Middle East LLP is licensed and registered as a branch in the Abu Dhabi Global Market, registration number 000009121, with its offices at Office Unit 604,6th Floor, Al Sila Tower, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates. Brodies Middle East LLP is an overseas practice of Brodies LLP.
Brodies Middle East LLP's lawyers are subject to regulation by the relevant regulatory body in their place of admission. Further information on the firm’s lawyers and their country of qualification can be found below:
Complaints handling policy
If you are unhappy or concerned about any aspect of our service or conduct, and you would like to make a complaint, you should contact the partner responsible for the work or your relationship partner. You can also refer the complaint to our Client Relations Partner as follows:
- For our UK offices: Mr. Ken MacDonald by emailing [email protected] or writing to him at Mr. Ken MacDonald, Brodies House, 31-33 Union Grove, Aberdeen, AB10 6SD.
- For our non-UK offices - [email protected]
To assist us in investigating your complaint please provide full details of your complaint including, where possible, the person(s) complained about, the nature of your complaint and any documents which you consider relevant to your complaint. We will acknowledge receipt of your complaint within 2 working days and will provide you with a substantive response within 28 days of receipt of your complaint. If we are unable to respond within 28 days of receipt of your complaint we will advise you of this as soon as possible and explain why it has not been possible to respond within that timescale.
If you are still dissatisfied, you may be entitled to refer the complaint to a relevant regulator. You can ask us which regulator you should complain to but, in general, if your complaint:
- Is about a Scottish matter, or the behaviour or conduct of a solicitor registered in Scotland, you may complain to the Scottish Legal Complaints Commission (SLCC). You can contact the SLCC in writing at Scottish Legal Complaints Commission, Capital Building, 12-13 St Andrew Square, Edinburgh, EH2 2AF; by telephone on 0131 201 2130; or by email at [email protected]. See www.scottishlegalcomplaints.org.uk for more information. The Scottish Legal Complaints Commission operates strict time limits for accepting complaints which, broadly speaking, require complaints to be made within three years of the service ending or the conduct occurring. The SLCC will disregard any time it considers that the complainer was excusably unaware of their concerns. Further details can be obtained by contacting the SLCC.
- Is about an English or Welsh matter (including work involving an English court), or a lawyer registered in England and Wales, you may be entitled to complain to the Legal Ombudsman. You can contact the Legal Ombudsman in writing at Legal Ombudsman, PO Box 6167, Slough SL1 0EH; by telephone on 0300 555 0333; or by email at [email protected]. See www.legalombudsman.org.uk for more information, including details about eligibility to complain. The Legal Ombudsman operates time limits for accepting complaints. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you. Further details can be obtained by contacting the Legal Ombudsman.
- Is about the behaviour or conduct of Brodies LLP or a solicitor regulated by the Solicitors Regulation Authority in England, you may complain to that body. See www.sra.org.uk/consumers/problems.page for more information.
We recognise that Alternative Dispute Resolution Regulations have implemented ADR/EDR Directive 2013/11/EU to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have however chosen not to adopt an ADR process.