Precious' story

The way we work means that I can have a positive impact on those around me while being immersed in the constantly evolving world of information and technology.
Precious Okougha, IT Support Analyst

Morning routine

Walk into work and greet colleagues on arrival
Check if any high-priority tasks, need to be actioned from the night before
Check monitors and docking stations in the office to make sure everything is working for my colleagues

Afternoon routine

Have lunch then go out for a walk
Check if there are any meetings/events that require IT support
Pick up IT Helpdesk tickets and reach out to colleagues to help resolve issues

Evening routine

Walk home
Prepare dinner
Plan for the next day
Do a few exercises and go for an evening walk by the riverside
Read a book to unwind

Why did you choose to work in IT?

I started out my career in the Electrical/Electronic Engineering field but transferred within my previous firm to the IT team and I liked it more! I'm passionate about helping people. And providing a swift and effective solution to people's problems via IT is one way of lending a helping hand.

Which of Brodies' five values resonates with you most and how do you incorporate it into your daily role?

Care, because I'm passionate about learning IT is a field which lends itself to continuous development. I also love having a positive impact on those around me.

Apart from the necessary skills and knowledge, what other quality is essential for the role you perform?

Emotional intelligence: the ability to respond to your colleague's needs - what they want and being able to read their cues on the way they want to be treated/communicated.
Good communication.
Advanced critical thinking.
Time management.

What's your top tip for someone keen to pursue a similar career?

Mental resilience - if you think you can do something, you can achieve it - you just need to have that positive mindset.
Do what you love - sometimes it's tough learning new skills but if you love it, you will definitely find a way!
Ask questions - you cannot figure it all out on your own. Ask questions very often. A mentor can be really useful.
Be consistent - IT is a broad field, figure out what you enjoy doing the most and stay on that track.

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