AUTHORISATION

Brodies LLP ("Brodies") is a limited liability partnership (incorporation no: SO300334) incorporated under the Limited Liability Partnership Act 2000 and having its registered office at 15 Atholl Crescent, Edinburgh EH3 8HA, Scotland, UK. We are regulated by the Law Society of Scotland and authorised and regulated by the Solicitors Regulation Authority (650996).

COMPLAINTS HANDLING POLICY – CLIENTS AND THIRD PARTIES

If you are unhappy or concerned about any aspect of our service or conduct and you would like to make a complaint you should contact the partner responsible for the work or your relationship partner. You can also refer the complaint to Brodies’ Client Relations Partner, Alan Calvert - alan.calvert@brodies.com or Alan Calvert, Brodies LLP, 15 Atholl Crescent, Edinburgh EH3 8HA.

We will acknowledge your complaint within 2 days. A response to your complaint will be reported in writing to you as soon as we can.

If you remain dissatisfied, you may be entitled to refer the complaint to a relevant regulator. You can ask us to which regulator you should complain but, in general, if your complaint:

  • is about work done from our Scottish offices or the behaviour of a solicitor regulated by the Law Society of Scotland you may complain to the Scottish Legal Complaints Commission (“SLCC”), The Stamp Office, 10-14 Waterloo Place, Edinburgh EH1 3EG, 0131 201 2130, enquiries@scottishlegalcomplaints.org, See www.scottishlegalcomplaints.org.uk for more information. The SLCC operates time limits for accepting complaints details of which are available from SLCC. However, the SLCC will disregard any time it considers that you were excusably unaware of the concerns you now have.
  • is about work done from our English office (including work involving an English court) you may complain to the Legal Ombudsman, PO Box 6806, Wolverhampton, 0300 555 0333, enquiries@legalombudsman.org.uk. See www.legalombudsman.org.uk for more information. The Legal Ombudsman operates time limits for accepting complaints details of which are available from the Ombudsman.
  • is about the breach of applicable Principles including the behaviour of a solicitor or firm who is regulated by the Solicitors Regulation Authority in England, you may complain to that body. See www.sra.org.uk/consumers/problems.page for more information.

We recognise that Alternative Dispute Resolution Regulations have implemented ADR/EDR Directive 2013/11/EU to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have however chosen not to adopt an ADR process.